Trehane Nursery Privacy Notice
Here at Trehane Nursery we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
What information do we collect?
You may visit and use our website anonymously without providing any personal information, but we will need to collect information from you if you register an account or place an order.
When ordering or registering, we will ask you for your name, e-mail address, billing and delivery addresses, and a contact phone number. If you place an order to be delivered to somebody else, we will require their address and phone number. Our website will also record the IP address of your computer.
How do we use your personal information?
The personal information that we collect from you when you register or place an order will only be used in order to process your transaction and fulfil our contract with you. This may include contacting you by email or phone if it is necessary to do so.
We do not use your information for any form of marketing and we will not use it to contact you other than in connection with your order.
We may periodically send you our email newsletter, but only if you have given consent and opted-in to receive this.
We may send you our printed catalogue, but only if you have requested that we do so.
How do we protect your personal information?
The security of your personal information is of utmost importance to us. Our website uses SSL so that the information you provide is encrypted when it is transferred digitally, and our office computer system uses firewalls and password protection. Access to any personal information is restricted to solely to those of our employees who need to have it to fulfil their role.
Do we disclose the information we collect to outside parties?
We do not disclose your personally identifiable information to any third parties, with the exception of those who are involved in processing your order, e.g. our website hosting partner, our payment processing company and our courier delivery company. The other companies that we work with must agree to keep this information confidential.
How can you opt-out, remove or modify information you have provided to us?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: Trehane Nursery, Stapehill Road, Wimborne BH21 7ND.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Alternatively, you can modify or completely delete your personal information from our website database, by signing into the "My Account" section of our website and making the required changes.
If you decide that you no longer wish to receive our email newsletter, you may unsubscribe at any time by using the appropriate link which is found at the foot of every email.
How long do we keep your information?
We keep your information for only as long as is necessary. For most data, this means we retain it for as long as you have a relationship with us and for a period of six years after your last interaction with us (for accounting, tax reporting and record-keeping purposes). Please note that we are legally obliged to retain information about individual sales transactions for a period of at least 6 years.
Third party websites
Contact and complaints
If you have any queries about this Privacy Notice or how we process your personal information, or if you wish to exercise any of your rights under applicable law, you may contact us:
by telephone: 01202 873490
or by post: Trehane Nursery, Stapehill Road, Wimborne BH21 7ND
If you are not satisfied with how we are processing your personal information, you can make a complaint to the Information Commissioner. You can find out more about your rights under applicable data protection legislation from the Information Commissioner’s Office website available at https://ico.org.uk/.
For the purposes of the General Data Protection Regulations, the Data Controller is Amellica Ltd, and our address is Trehane Nursery, Stapehill Road, Wimborne, Dorset BH21 7ND, UK.
Changes to our policy
This policy was last modified on May 24, 2018.