Shipping information

When will my order be sent and what is the delivery charge?

How soon will my order be sent?
We aim to dispatch orders within one week of them being placed. We give an indication of current dispatch times on both the Checkout page and also on the order confirmation email. If you require your order to be delivered by a certain date, e.g. for an anniversary or a birthday, please make sure you add this to the comments section of the checkout page and we will do our best to make sure that you receive the order in good time.

How will I know when my order will arrive?
We will email you on the day that we dispatch your order and it should then arrive on the next working day in most parts of the UK. Deliveries to Isle of Man, Channel Islands and the more remote parts of Scotland usually take 2 days.

How do you send your plants?
We pack the plants securely into specially designed cardboard boxes which are delivered by courier. Each plant has its pot individually wrapped in a plastic bag to retain both soil and moisture, and is then secured into the box so that it cannot move around, even if the package is mishandled in transit. Large orders may have to be sent on a pallet, or by delivery van, rather than courier. Small, lightweight items, such as a book or fertiliser, may be sent by 2nd Class Post as a cheaper alternative to courier.

What will happen if I am not in when the delivery is made?
If you have told us of a safe location to leave the parcel, then we will have passed this information to the couriers and they should leave it as instructed. If you haven't told us where to leave the parcel, then the couriers will first try a neighbour and if that's not possible they should then leave you a card and attempt delivery again on the next working day.

How much does delivery cost?
Lightweight parcels (e.g. single books) are sent by Royal Mail 2nd Class (no tracking available). All other deliveries are routinely sent by courier (DHL Parcels) using a tracked, next-day delivery service.The delivery charge is calculated automatically based on the weight of your order. Simply add items to your cart and proceed to the Checkout page - once the delivery address has been entered, the cost will be calculated based on the area selected as below. For delivery to the UK and Channel Islands the charges are shown in the table below (including VAT, except for the Channel Islands):

Zone A England, Wales, Scotland

Zone B Scottish Highlands

Zone C Scottish Islands and Isle of Mann

Channel Islands

Isle of Wight

Royal Mail upto 1 KG






Courier up to 8KG






Courier 8-20 KG






Courier 20 -35 KG






Courier 30-120 KG






Deliveries to Scotland
For deliveries to addresses in Scotland, please check the delivery postcode below and select either 'Scotland', 'Scottish Highlands' or 'Scottish Islands' at the checkout as appropriate.

Scotland postcode areas
DD, DG, EH, FK, G, KA (except KA27 and KA28),
KY, ML, TD, AB1 to AB16, AB21 to AB25, AB30,
AB39, PA1 to PA19, PH1 to PH3

Scottish Highlands postcode areas
AB31 to AB38, AB40 to AB56, IV1 to IV40,
IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38,
PH4 to PH41, PH49, PH50

Scottish island postcode areas
HS, IV41 to IV49, IV51, IV55, IV56, KA27, KA28,
KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78,
PH42 to PH44, ZE

Do you deliver outside of the UK?

Regrettably we are no longer able to send plants outside of the UK due to uncertainty on import restrictions and the high costs of plant health certification - this includes Northern and republic of Ireland. However for larger commercial orders please contact us via email to discuss.