Shipping information
When will my order be sent and what is the
delivery charge. ORDERS ARE TAKING 1 - 2 WEEKS TO DISPATCH.
How
soon will my order be sent? We aim to dispatch
orders within one week of them being placed. We
give an indication of current dispatch times on both the Checkout page and also
on the order confirmation email. If you require your order to be delivered by a
certain date, e.g. for an anniversary or a birthday, please make sure you add
this to the comments section of the checkout page and we will do our best to
make sure that you receive the order in good time.
How will I know when my order
will arrive? We will email you on the day that we dispatch your
order and it should then arrive on the next working day in most parts of the
UK. Deliveries to Isle of Man, Channel Islands and the more remote parts of
Scotland usually take 2 days.
How do you send your plants? We pack the plants securely into specially
designed cardboard boxes which are delivered by courier. Each plant has its pot
individually wrapped in a plastic bag to retain both soil and moisture, and is
then secured into the box so that it cannot move around, even if the package is
mishandled in transit. Large orders may have to be sent on a pallet, or by delivery van,
rather than courier. Small, lightweight items, such as a book or fertiliser,
may be sent by 2nd Class Post as a cheaper alternative to courier.
What will happen if I am not
in when the delivery is made? If you have told us of a safe location to leave
the parcel, then we will have passed this information to the couriers and they
should leave it as instructed. If you haven't told us where to leave the
parcel, then the couriers will first try a neighbour and if that's not possible
they should then leave you a card and attempt delivery again on the next
working day.
How much does delivery cost? Lightweight
parcels (e.g. single books) are sent by Royal Mail 2nd Class (no tracking
available). All other deliveries are routinely sent by courier (DHL Parcels)
using a tracked, next-day delivery service.The delivery
charge is calculated automatically based on the weight of your order. Simply
add items to your cart and proceed to the Checkout page - once the delivery
address has been entered, the cost will be calculated based on the area
selected as below. For delivery to the UK and Channel Islands the charges are
shown in the table below (including VAT, except for the Channel Islands):
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Zone A England, Wales, Scotland
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Zone B Scottish Highlands
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Zone C Scottish Islands and Isle of Mann
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Channel
Islands
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Isle of
Wight
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Royal
Mail upto 1 KG
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£3.60
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£3.60
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£3.60
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£3.60
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£3.60
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Courier
up to 8KG
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£8.50
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£21.20
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£25.50
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£21.50
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£15.00
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Courier
8-20 KG
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£17.50
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£42.40
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£51.00
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£43.00
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£30.00
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Courier
20 -35 KG
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£35
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POA
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POA
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POA
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POA
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Courier
35 - 90KG
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£65
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POA
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POA
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POA
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POA
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Deliveries to Scotland For deliveries to addresses in Scotland, please check the delivery postcode below and select either 'Scotland', 'Scottish Highlands' or 'Scottish Islands' at the checkout as appropriate.
Scotland postcode areasDD, DG, EH, FK, G, KA (except KA27 and KA28),KY, ML, TD, AB1 to AB16, AB21 to AB25, AB30,AB39, PA1 to PA19, PH1 to PH3
Scottish Highlands postcode areas AB31 to AB38, AB40 to AB56, IV1 to IV40,IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38,PH4 to PH41, PH49, PH50
Scottish island postcode areas HS, IV41 to IV49, IV51, IV55, IV56, KA27, KA28,KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78,PH42 to PH44, ZE
Do you deliver outside of the UK? Regrettably we are no longer able to send plants outside of the UK due to uncertainty on import restrictions and the high costs of plant health certification - this includes Northern and republic of Ireland. However for larger commercial orders please contact us via email to discuss.
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