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Pricing and Billing
Do I have to pay VAT?
  UK VAT at the current rate (20%) is included in the price of all products, except for blueberry plants which are zero rated, and also in the delivery charge. VAT is not charged on orders from the Channel Islands that are delivered there. VAT does have to be paid on orders from other EU countries (except for businesses that are registered for VAT in another EU country and that can supply a valid VAT registration number).
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged at the time of placing your order